Return policy

We love our products, and we hope you do too! If, however, for any reason you are not satisfied with your Good Roll order, we think that returns and refunds should be easy and hassle-free. 

If you’re not happy with your product and would like a refund for orders purchased through our website, please email us at hello@thegoodroll.nl within 14 days of receiving your product and we’ll arrange a refund. Please specify your order number (you can find it in your order confirmation email, or on your invoice) and tell us what the problem is so we can do our best to fix it for next time!

You can print your return label for DHL or PostNL here.  All you need to do is fill in your order number and postal code, print and securely attach the return shipping address to the box or packaging you received your order in and roll it in the post.

For orders shipped with Budbee, please contact us at hello@thegoodroll.nl, so we can schedule a return moment for Budbee to pick up your order at your doorstep. 

Please note that in most cases we can only accept products for return that are ‘largely unused’, meaning that if more than 10% of the products in your order have been used (for example, 2 rolls of toilet paper have been used out of your box of 24 rolls), then unfortunately we cannot accept the return and cannot give a refund. An exception to this is if you discover some or all of the remaining products are faulty, in which case we will provide a refund in accordance with consumer laws.   

Tips:

·       Always request proof of return shipments when returning a package.

·       Carefully open your box and original packaging, so you can reuse this if you need to return your order.